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Tuesday, 21 March, 2023

New Patient System Launch

We've been listening...

Curaleaf Pharmacy is delighted to announce that after months of development and listening to our valued patients, that our new patient system is now live!

Introducing…. Cooper!

Cooper is a complete advancement and transformation of our service, with notable benefits allowing us to provide our patients with a service that they truly deserve.

Patients will now be able to log in to their own personal portal, to manage their prescription through every point of the journey.

Patient experience has been at the heart of this development, we understand that throughout your personal journey that you need complete confidence from your trusted medical cannabis pharmacy.

Cooper represents us as a pharmacy putting you as the patient, in control of your prescription and treatment.

Significant features include:

  • Pay for your prescription through our secure payment gateway
  • Adjust your prescription – only pay for part of the prescription you want at any time
  • Track your order through the entire prescription process including courier tracking
  • View previous prescriptions and payments
  • Choose the appropriate delivery method for you
  • Live chat available to deal with your queries

In line with these patient-facing features, Cooper has been designed to streamline internal processes to process your prescription in a timely manner. In partnership with your specialist clinic, Cooper has been developed to significantly improve service levels that our patients have been receiving and we hope that our patients see this.

We recognise that communication is paramount to you as patient, therefore Cooper is also built on the foundation of providing consistent contact throughout your prescription journey.

"Our new patient System, Cooper, is totally changing the way in which patients order their prescriptions with Curaleaf Pharmacy. We wanted to deliver a system that not only puts the patient in complete control of their prescription journey, but also a smooth and efficient service that speeds up service dramatically.

We've been listening to our patients for a long time now and taken all feedback on board, so i'm extremely proud that we've been able to implement a wide range of service changes with Cooper!"

Curaleaf Pharmacy is always listening to our patients and constantly looking to improve, therefore we are already building out future improvements that we will be looking to share with our patients on a regular basis.

If you have any questions about Cooper, please contact us or your specialist clinic for more information

Medical cannabis our passion, you are our priority