At Curaleaf Pharmacy, we are committed to providing a safe, respectful, and professional environment for both our patients and staff. We have a Zero Tolerance Policy regarding abusive behaviour.
Prohibited Behaviours
This includes, but is not limited to:
- Inappropriate or threatening language
- Shouting or raised voices in an aggressive manner
- Racial abuse
- Unreasonable, persistent and disruptive contact
- Harassment or intimidation of any kind
- Explicit photographs/videos
Such behaviour is unacceptable and will not be tolerated under any circumstances.
Any patient exhibiting abusive behaviour will be issued a formal warning. Further instances of abusive behaviour may result in discharge from Curaleaf Pharmacy.
We expect all individuals to treat our staff and fellow patients with courtesy and respect. Maintaining a safe and respectful environment is essential to delivering high-quality care to everyone.
Curaleaf Pharmacy has a duty of care to escalate any safety concerns posed to patients, staff or members of the public to the police. Threats to cause harm will be treated extremely seriously, and they will not be tolerated in any capacity.
Thank you for your understanding and cooperation.
Please note this list is not exhaustive and there may be other reasons in which we reserve the right to issue a warning or discharge a patient.
