- Nature of the Service (Not Medical Advice)
This chatbot uses Artificial Intelligence (AI) to provide general information about our pharmacy services, product availability, and general wellness topics. The information provided by this chatbot does not constitute medical advice, diagnosis, or treatment. It is not a substitute for professional medical consultation. Always seek the advice of a qualified healthcare provider or our licensed pharmacists regarding any medical condition or treatment. In a medical emergency, please call 999 immediately.
- Accuracy and Limitations of AI
While we strive to provide helpful and accurate information, AI systems can occasionally generate incorrect, incomplete, or misleading responses (“hallucinations”). You should verify any critical information, especially concerning medication dosages, interactions, or side effects, by speaking directly with our pharmacy staff.
- Limitation of Liability
To the maximum extent permitted by English law, Rokshaw Limited (trading as Curaleaf Pharmacy) shall not be liable for any direct, indirect, or consequential loss or damage arising from your reliance on information provided by this chatbot. However, nothing in this disclaimer excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be lawfully excluded under the Consumer Rights Act 2015 or the Unfair Contract Terms Act 1977.
- Data Privacy
By using this chatbot, you agree to the processing of your data in accordance with our Privacy Policy. Please do not share sensitive personal health information or payment details in this chat.
- Human Assistance
You can request to speak with a patient services representative at any time during our working hours by typing “speak to a human” or calling 0800 141 2055.
